Running a successful medical or dental practice today means more than delivering quality care — it also means managing nonstop phone calls, keeping appointments on track, and making payment collection frictionless. That’s where AWER’s Voice AI platform steps in to transform the way modern healthcare offices operate.

Whether you’re a solo practitioner, a multi-location clinic, or a cosmetic medspa, AWER is designed to automate your front desk so your team can focus on patients — not phones.

🏥 AI Intake Calls That Never Miss a Patient

New patients often call in to ask about services, insurance, or to book a first appointment. With AWER:

• Every inbound call is answered instantly by your branded AI voice assistant.
• The AI can qualify the patient, collect necessary info, and route urgent cases to your live staff or doctor on call.
• No more long hold times or missed new patient opportunities.

AWER can also recognize repeat callers and route them appropriately, giving each patient a more personalized, high-touch experience — without adding headcount.

⏰ Automated Appointment Confirmations and Reminders

No-shows can cost medical offices thousands per month. AWER helps reduce that with intelligent reminder flows:

• Voice call reminders that confirm, cancel, or reschedule appointments based on live patient response.
• Integration with platforms like Google Calendar, GoHighLevel, Acuity Scheduling, DrChrono to keep everything synced.
• Automatic status updates — confirmed, canceled, or reschedule requested — logged into your CRM or scheduling tool.

This eliminates the manual reminder calls your staff has to make and helps you keep a tighter, more efficient schedule.

💳 Collect Copays and Balances via Phone or Text

Medical practices often face delays in collecting copays or outstanding balances. With AWER Payments, you can:

• Securely collect card info over the phone via DTMF input or send a real-time payment link via SMS.
• Tag payments by service type (e.g., telehealth visit, in-office procedure) for better bookkeeping.
• Accept cards through NMI, Stripe, or Square — with processing handled behind the scenes by AWER.

This means no more awkward payment calls from your front desk team. The AI takes care of it — politely and professionally.

🔒 HIPAA-Ready Architecture & Secure Infrastructure

While AWER is not a HIPAA-covered entity by default, the platform supports HIPAA-compliant configurations for medical practices, clinics, and med spas.

Key safeguards include:

• SOC 2 Type II certification in progress
• Role-based access controls and detailed call logging
• PCI-aware infrastructure with no raw card data stored
• Optional HIPAA mode available for eligible accounts

This ensures that sensitive client interactions — from appointment calls to intake questions — are handled securely and in alignment with industry best practices.

🧠 Smart, Customizable Voice AI

From pediatrics to cosmetic surgery, AWER’s voice agents can be trained to reflect your specialty and tone. Your AI assistant can:

• Mention procedures specific to your practice
• Handle FAQs (e.g., insurance plans accepted, hours, directions)
• Escalate live calls to on-call staff for emergencies

We use voice synthesis from ElevenLabs, Cartesia, and Deepgram to create AI that sounds human — not robotic — and responds naturally to callers.

⚙️ Seamless Integration with Your Tech Stack

AWER works with the systems you already use:

• CRM and EMR integrations
• Google Calendar or GoHighLevel for appointment syncing
• NMI, Stripe, and Square for payments
• Custom webhooks for triggering automations or alerts

🩺 Give Your Front Desk a Digital Assistant

Imagine having a polite, knowledgeable, always-on assistant who never forgets a follow-up, never puts someone on hold, and always gets the job done. That’s what AWER offers to modern medical offices.

Schedule a demo to hear it in action — or log into your AWER dashboard to get started.