For restaurants, the dinner rush doesn’t just mean a packed dining room — it means nonstop ringing phones, missed reservations, and overwhelmed hosts. AWER’s Voice AI is changing the game by answering reservation overflow calls instantly, capturing every booking opportunity even during your busiest hours.

🤖 Voice AI That Never Misses a Reservation Call

AWER’s voice assistant can answer calls 24/7, but it’s especially useful when your staff is tied up with in-house guests. Whether it’s Friday night or during a holiday brunch, AWER ensures customers calling to reserve a table don’t hear a busy signal or get sent to voicemail.

With natural conversation flow and intent detection, AWER understands phrases like:

• “Do you have a table for four tonight at 7?”
• “Can I book a reservation for next weekend?”
• “Do you take walk-ins?”

And it responds with helpful, accurate answers or books them instantly if availability is confirmed.

📅 Real-Time Calendar Sync with OpenTable

AWER integrates with OpenTable to instantly check your restaurant’s availability and book reservations in real time — no double bookings, no manual entry. When a caller requests a time slot, the assistant confirms open tables through your synced OpenTable calendar.

If you prefer another reservation platform, our integration architecture can support others as needed.

🥡 Voice Ordering for To-Go and Pickup Orders

In addition to handling reservations, AWER also supports to-go order intake using POS integrations with platforms like:

• Toast
• Aloha POS
• SquarePOS
• Simphony
• Olo

Customers can call in and say, “I’d like to place a pickup order for a cheeseburger and fries,” and AWER will capture the order details, sync them with your POS, and either route it to your kitchen or confirm payment if enabled.

This reduces phone traffic at the host stand and speeds up service for both dine-in and takeout guests.

🛠️ Custom Rules for Large Parties and Overflow

Need to send large party inquiries to a manager? Want to block AI booking on holidays or special events? AWER lets you define:

• Party size limits for automated booking
• Custom routing by time of day or day of week
• Live transfer rules for VIP callers or complaints

This ensures your team stays in control while AWER handles the repetitive stuff.

🔄 Follow-Up and Reservation Confirmations

AWER can send SMS confirmation messages after a reservation is made and offer options to cancel, reschedule, or confirm via text. This reduces no-shows and ensures your tables don’t sit empty due to missed reminders.

Why It Matters

Restaurant guests don’t want to wait on hold. Hosts don’t want to spend every second answering the phone. AWER bridges that gap with smart AI call handling designed to book tables, take orders, and resolve questions instantly.

📆 Ready to see AWER’s reservation AI in action?

Schedule a demo and let us show you how it can streamline calls at your busiest times.