For busy restaurants, the phone is both a lifeline and a liability. Every missed call could be a missed reservation, an unplaced to-go order, or an unhappy guest whose concern never got heard. But what if your restaurant could answer every call instantly, 24/7, without hiring extra staff?

That’s exactly what AWER delivers.

AWER is an AI-powered voice assistant platform designed to take the pressure off your front-of-house team. From taking food orders to booking reservations and even handling complaints, AWER ensures your guests are always heard—even when your staff is slammed.

Take To-Go Orders, Accurately and Efficiently

During peak hours, it’s easy for takeout calls to get pushed aside or botched due to background noise and stress. AWER integrates with your POS system (like Toast or Aloha) to take to-go orders directly over the phone. Customers can:

• Place food orders using natural voice commands
• Confirm pickup time and location
• Receive SMS confirmation after placing an order

Your staff stays focused on in-person guests while the AI handles phone-in orders reliably.

Manage Reservations Seamlessly

AWER integrates with reservation platforms like OpenTable to allow guests to:

• Make, change, or cancel a reservation over the phone
• Get instant confirmation via text
• Be routed to a host only if needed (based on custom rules)

No more missed bookings or endless ringing during rush hour. AWER helps fill your tables without disrupting service.

Handle Complaints Professionally

When a guest calls with a complaint or concern, AWER is trained to:

• Listen empathetically
• Gather relevant details (time, order number, issue summary)
• Escalate to the manager or send a follow-up alert

This ensures no concern slips through the cracks. Plus, it reduces staff stress in the moment while still honoring the guest experience.

Always On, Always Consistent

AWER doesn’t get tired, distracted, or flustered. It responds the same way every time, ensuring a consistent guest experience. Whether it’s 11:00 AM or 11:00 PM, your restaurant never misses a call or an opportunity to serve.

And with detailed call logs and reporting, you can see exactly what’s happening with your guest interactions in real-time.

Get Started with AWER

If your restaurant is losing time, money, or guests to missed calls, AWER is the solution. Our platform helps streamline communication, boost to-go revenue, and protect your guest experience—no extra hiring required.

Login to your AWER account to activate voice AI for your location, or [contact us] to schedule a quick walkthrough.

Let the line stay busy—AWER’s got the phones.