FEATURE

Why Your Team Shouldn’t Be Answering Every Call — Let AWER Handle It

Running a growing business means every minute counts. Whether you’re in HVAC, a salon, a medical clinic, or a home service company, restaurant, you know the reality: ringing phones, missed calls, and team members getting pulled off task to answer the same basic questions over and over again.

It’s costing you money — and it’s not sustainable.

That’s why more businesses are turning to AWER, the all-in-one Voice AI platform, to take the load off their staff and turn every call into a revenue opportunity.


📉 The Cost of Human Call Handling

Your team is busy. When they stop what they’re doing to answer a call, it:

  • Interrupts their workflow
  • Delays appointments and service delivery
  • Creates a poor experience for in-person customers
  • Results in burnout from repetitive, low-value tasks

Even worse, if the phone goes unanswered, you’ve likely lost a lead — maybe for good.


🧠 AWER Answers, Qualifies, and Routes — 24/7

AWER isn’t just another call forwarding tool. It’s a full-service AI assistant trained to sound like a real person and handle every inbound call with intelligence.

Here’s what happens when someone calls your business with AWER activated:

✅ AWER answers instantly with a friendly, natural voice

✅ Understands the reason for the call

✅ Schedules appointments, answers FAQs, or escalates as needed

✅ Sends live leads to your team only when it matters

From missed calls to missed revenue — AWER flips the script.


🚫 Filter Out the Noise — Focus on What Matters

Not every call needs your team.

Let’s be honest: most inbound calls fall into three categories:

  1. Appointment scheduling or rescheduling
  2. Service questions and pricing
  3. Wrong numbers, cold calls, or low-priority inquiries

AWER filters and handles all three, with human escalation only when needed. Your team steps in only when it counts — like closing a high-intent lead or handling an urgent request.


💬 Real Conversations, Real Results

Our AI agents:

  • Speak with empathy using natural voice models (powered by ElevenLabs & Cartesia)
  • Understand industry-specific requests through custom intent detection
  • Work with your calendars (like Jobber, HouseCall Pro, Google Calendar, etc.)
  • Can even collect payments by text or over the phone via DTMF

It’s like having your best receptionist on every call — only smarter, and never off duty.


🔒 Built for Speed, Built for Security

  • Realtime transcription and noise suppression (via Deepgram + Krisp)
  • Per-call logging and recordings
  • PCI-aware for payment security
  • SOC 2 compliance in progress

AWER was built from the ground up to meet the demands of high-performing service businesses.


🎯 Let Your Staff Work Smarter, Not Harder

When your team is free from the burden of answering every call, they can:

  • Deliver better service on-site or in-office
  • Upsell and close more deals
  • Focus on growing the business, not chasing missed voicemails

🚀 Ready to Let AWER Handle the Phones?

Your staff shouldn’t be tied to the phone. With AWER, they won’t have to be.

Login to your AWER dashboard to enable Voice AI, or schedule a demo to see it live.

Browse more articles

Why Your Team Shouldn’t Be Answering Every Call — Let AWER Handle It

Running a growing business means every minute counts. Whether you’re in HVAC,…

Why Your Call Center Is Costing You More Than You Think — And How AWER Fixes It

Running a call center might seem like a necessary cost of doing…

Why Your Business Needs a Human-Sounding AI Receptionist (And Not a Chatbot)

When customers call your business, they’re not looking to “press 1 for…