Imagine a receptionist that never sleeps, never misses a call, always remembers your preferences, and even takes payments — all while syncing everything with your calendar, CRM, and payment processor. That’s AWER.

In today’s world, speed and accuracy aren’t optional. Customers expect instant responses, and missed calls mean missed revenue. AWER’s AI-powered voice assistant is built to meet those expectations — and exceed them.

Let’s walk through what a typical day looks like with AWER managing the phones.

☎️ 8:03 AM — Missed Call? Not on AWER’s Watch

A customer calls your HVAC business before your team gets into the office. Instead of going to voicemail or ringing endlessly, AWER answers immediately.

“Hi there, are you looking to book a service appointment?”

The caller confirms, and AWER books the appointment directly into your calendar — whether you use Jobber, Housecall Pro, Google Calendar, or another integrated tool. A confirmation is sent via SMS, and the customer hangs up impressed. Your tech is now scheduled and the lead is captured — all without staff intervention.

💬 11:27 AM — A New Lead Comes In

A potential customer finds your Google listing and calls. They want to know if you service their area and how soon someone can come out.

AWER not only confirms service availability based on your current bookings, but also qualifies the lead with relevant intake questions. If it’s a high-value job, AWER can escalate the call to your team or offer to take a deposit using AWER Payments — either via DTMF entry or a secure text-to-pay link.

Everything from the lead info to the scheduled appointment and payment details gets logged in your CRM — whether that’s Salesforce, Follow Up Boss, or GoHighLevel.

🧾 1:15 PM — Need to Pay a Bill? AWER Takes That Too

An existing customer calls in to pay a deposit. AWER confirms their info, securely collects their card details over the phone (via PCI-aware DTMF), and logs the payment to your system using your merchant account through AWER Payments.

AWER can even send the customer a receipt — no human involvement needed.

🔄 3:42 PM — A Schedule Change Request Comes In

A client calls back needing to reschedule. AWER checks your calendar in real-time and proposes new time slots. Once confirmed, it updates the appointment, triggers any necessary CRM/webhook changes, and sends a confirmation text.

All actions are logged, and your team is notified automatically.

🔒 6:00 PM — After Hours, Still on the Clock

After your office closes, a new lead calls in about urgent service. AWER handles the entire call, offers an emergency dispatch option, and captures all the lead details. If enabled, it can even ring your on-call staff or escalate the call.

The next morning, your team logs in and sees everything neatly recorded — no overnight voicemails, no missed opportunities.

Why It Matters

Traditional call centers or front desk teams can’t always keep up — especially after hours or during high-volume seasons. AWER scales with your business, automates the repetitive work, and ensures every customer gets a world-class experience.

You don’t need to choose between efficiency and personalization. With AWER, you get both — powered by AI that’s smart enough to sound human and connected enough to drive real business results.

Ready to meet your new favorite employee?

Schedule a demo and see how AWER fits into your business — from the first call to the final payment.